Frequently Asked Questions

   

What's in each Pause and Unwind subscription box?

Each month, you'll discover amazing women-founded brands chosen to relax & inspire you. Feel good taking your scheduled  breather from the hustle & bustle. We'll introduce you to items such as high-quality spa/beauty products, indulgent goodies, & much more so GET  READY to pause, unbox & unwind! 

When will I receive my Pause and Unwind subscription box?

Your box is targeted to ship on or around the 1st of each month. For example, if the 1st falls on a Sunday or holiday, your box will ship soon after. Once your box is shipped, you can login into your account to view the tracking number! Generally speaking, you should receive your box between 5-7 days from shipment.

What countries do you ship to?

We only ship within the continental U.S. plus Alaska and Hawaii. 

How does gifting work?

The person you are gifting a box to will receive a gift message from  you will note with your order. They will not receive any information  about the order until they receive the gift in the mail. You can login to your account to view tracking information once your gift has shipped. 

How often/when will I be billed? 

You will be charged on the day of your initial order. Then, you will be re-billed on the 15th AFTER you receive your first box or subscription cycle. 

How can I change my credit/debit card or shipping address? 

Sign in to your account by clicking "Log In" above. From there you  can change the details of your account. If you have any trouble with  this step, please email us at hello.pauseunwind@gmail.com and we can  help. 

My box arrived damaged, incomplete, or it didn't arrive at all. What should I do?

Oh no! We take special care with each of our packages and hope this  would not happen but If you run into any issues (so sorry!), please email us at hello.pauseunwind@gmail.com 

Do you accept returns or exchanges?

No returns or exchanges accepted. Because each of products are  specially-created or limited quantity, we cannot guarantee replacements.  Let us know how we can help you by contacting us at  hello.pauseunwind@gmail.com 

How can I cancel my subscription? 

It's easy to cancel anytime. If you would like to skip a month, sign  into your account above, click "Edit" and choose "Skip Next Renewal". To  fully cancel your subscription, please send us an email at  hello.pauseunwind@gmail.com and we'll get it processed right away.  Please note that canceling your subscription means that you won't be  billed again, but you will still receive any boxes that you've already  paid for. Subscriptions are billed on the 15th every month. 

My question wasn't listed here!

We'd be happy to help! Email us at hello.pauseunwind@gmail.com and we'll try to get your question answered right away =]   

Are you ready to subscribe to Pause and Unwind?